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Privacy Policy

A legal disclaimer

Privacy Policy – Walking Tour Valencia

Last updated: 01 December 2025

This Privacy Policy explains how Walking Tours Valencia (“we”, “our”, “us”) collects, uses, and protects your personal data when you book or participate in our walking tours in Valencia, Spain.

We comply with the General Data Protection Regulation (GDPR) and Spanish data protection laws.

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1. Data Controller

Walking Tours Valencia - We provide guided walking tours of Valencia, Spain, where we collect personal data for booking and payment processing.

Contact Information:

If you have any questions or concerns about how we handle your personal data, you can contact us using the information above.

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2. Personal Data We Collect

We collect only the information necessary to provide our walking tour services:

  • First name

  • Last name

  • Nationality

  • Age

  • Email address

  • Phone number

  • Payment details (processed securely through our payment provider—no card details are stored by us)

We do not use cookies on our website and do not collect any unnecessary tracking data.

 

3. Purpose of Data Collection

We collect your personal data for the following purposes:

  • To process your booking and payment

  • To communicate with you about your tour

  • To ensure safety and age suitability

  • To maintain records for legal and tax requirements

  • To provide customer support before or after the tour

We will not use your data for marketing unless you explicitly consent.

 

4. Legal Basis for Processing

We process your personal data based on:

  • Performance of a contract (Article 6(1)(b) GDPR):
    To deliver the walking tour you booked.

  • Legal obligation (Article 6(1)(c) GDPR):
    To keep financial and administrative records as required by law.

  • Legitimate interest (Article 6(1)(f) GDPR):
    To ensure safety and manage customer service.

5. Data Sharing

We do not share your personal data with third parties, except:

  • Payment processors (for secure payment handling)

  • Public authorities if required by law (e.g., tax office)

We do not sell, rent, or exchange your data with any other external parties.

 

6. Data Retention

We keep your personal data only as long as necessary:

  • Booking & communication details: up to 12 months after your tour

  • Financial/Payment-related data: 5 years (required by Spanish tax law)

  • Safety or incident reports (if applicable): up to 5 years

After these retention periods, your data will be securely deleted.

 

7. Your GDPR Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Rectify incorrect or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent (if applicable)

To exercise these rights, contact us at: [Your Email].

If you believe your data is being misused, you may file a complaint with the Spanish Data Protection Agency (AEPD).

8. Data Security

We take appropriate technical and organizational measures to protect your personal information, including:

  • Secure devices and encrypted storage

  • Restricted access to your data

  • Use of trusted payment processors for financial transactions

No method of transmission is 100% secure, but we strive to ensure the highest reasonable level of protection.

 

9. Children’s Data

We do not knowingly collect data from children under 16 without parental consent.
If we discover that data was collected without consent, we will delete it immediately.

 

10. Changes to This Policy

We may update this Privacy Policy occasionally. If we make changes, the “Last updated” date will be revised.
Important changes will be communicated to you by email, if applicable.

 

11. Contact

If you have questions about this Privacy Policy or your data, contact:
Walking Tours Valencia

Email: info@walkingtoursvalencia.com

Phone: [Insert number]

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